Privacy
Policy
What FAFA570 collects, why it is collected, how long it is kept and what you can ask us to do with it. FAFA570, No.515 Street Preah Monivong Blvd (93), Phnom Penh, Cambodia.
1. Who we are
FAFA570 operates the online casino and sports betting platform at fafa-kh.com from No.515 Street Preah Monivong Blvd (93), Phnom Penh, Cambodia. Questions about this policy go to Support@fafa-kh.com or +855 77 959 861. This policy covers the website, the mobile web application and any communication we send you.
2. What we collect
Identity data: name, date of birth, nationality, and the identity document supplied at verification.
Contact data: mobile number, email address and postal address where provided.
Financial data: payment method, transaction references, deposit and withdrawal history. We never store full card numbers or banking credentials.
Activity data: bets placed, games played, stakes, results, bonus claims and session times.
Technical data: IP address, device type, browser, operating system and approximate location derived from the IP address.
Communication data: live chat transcripts, emails and call records with our support team.
3. Why we use it
Each purpose has a defined legal basis: performance of our contract with you, compliance with a legal obligation, or our legitimate interest in operating a secure platform. We use data to open, run and close your account and settle bets; to process deposits and withdrawals including fraud and anti-money-laundering checks; to verify your age and identity before your first withdrawal; to detect bonus abuse, collusion, account sharing and automated play; to provide support and resolve disputes; to send promotional messages only where you have opted in; and to meet record-keeping obligations.
4. Who we share it with
We do not sell personal data, and we do not share it for third-party advertising. Data is shared only with payment providers, game studios limited to the session data needed to run the game, identity verification providers, the independent testing house that audits our random number generation, and regulators or law enforcement where we are legally required to respond. Every processor operates under a written agreement limiting use of the data to the service they provide to us.
5. How long we keep it
Account, transaction and verification records are retained for five years after account closure, as required by anti-money-laundering rules. Support transcripts are kept for two years. Technical logs are kept for twelve months. Self-exclusion records are retained for the length of the exclusion plus five years, so that the exclusion cannot be circumvented by opening a new account.
6. Your rights
You can ask us at any time to provide a copy of the personal data we hold about you, correct data that is inaccurate, delete data we no longer have a legal reason to keep, restrict how we use it, or stop sending marketing. Requests go to Support@fafa-kh.com and are answered within 30 days. We may ask you to verify your identity first, so that account data is never disclosed to the wrong person. Certain data cannot be deleted while a legal retention period applies.
7. Cookies
We use strictly necessary cookies to keep you logged in and to protect against fraud, and analytics cookies to understand which pages and games are used. Analytics cookies can be refused without affecting your ability to play. Cookie preferences can be changed at any time in your browser settings. Blocking strictly necessary cookies will prevent login from working.
8. Security
Data in transit is encrypted with TLS. Identity documents are stored encrypted at rest with access limited to verification staff. Player funds are held separately from operating funds. Accounts are protected by a password and, where enabled, one-time codes sent to your registered mobile number. We will never ask for your password, and no member of staff will ever request it.
9. Changes to this policy
Material changes are notified by email and by a notice in your account at least 14 days before they take effect. The date at the top of this page always shows the current version.